Online vs in-person family support services
The format of your appointments should consider the family need, professional scope, and quality of delivery, not convenience alone.
Match format to the service
Family life can be busy, so explain which parts of your work can be easily done online and which require physical assessment, observation, equipment, or a particular environment.
Prepare the family
For online work, state the platform appointments will be held on so families can prepare, and explain privacy expectations if necessary. For visits, explain parking or access needs, who should attend, and how long you will be in the home or clinic.
- Technology or equipment
- Privacy and safeguarding
- Travel and parking requirements
- Back up plan for connection or access problems
Help them with their decision
Help families choose the format that is right for them, rather than simply listing every format. Explain when an initial online conversation is enough, when in-person work adds value, and when you would refer to another professional.