Conditions of Use

These general terms and conditions of use of the Platform (“Conditions of Use”) apply to any access and any use of the PP Platform by users (the “User(s)”).

Each User is required to read the Conditions of Use before using and registering on the Platform. The Conditions of Use must be accepted by the User to use the Services offered on the Platform.

SERVICES OFFERED ON THE PLATFORM

PP offers on its Platform professional, health, wellbeing, educational, therapeutic, parenting support and other family-related services including any consultations, assessments, advice, treatment, coaching, classes, courses, programmes, workshops, events, digital content or other services provided to Users from conception through to school age to be provided by the independent contractors (“Service Providers”) under Conditions of Use set out below.

PP only acts as a provider of a matchmaking service. It does not intervene in any way in the contractual relationship formed between the User and the Service Provider.

PRESENTATION OF THE PLATFORM

Access to the Platform

The Platform is accessible free of charge to Users with an internet connection, unless otherwise stipulated. All costs, whatever they may be, relating to access to the Platform are the sole responsibility of the User, who is solely responsible for the proper functioning of their computer equipment as well as access to the Internet.

Platform Availability

PP does its utmost to provide the User with access to the Platform on 24 hours a day, 7 days a week basis. However, the Services offered on the Platform are available in accordance with the relevant Service Provider’s schedule and availability as this may vary on a case by case basis.

PP may, in particular, at any time:

suspend, interrupt or limit access to all or part of the Platform, reserve access to the Platform, or certain parts of the Platform, to a specific category of Users;

delete any information that could disrupt its operation or contravene national or international laws; and/or

suspend or limit access to the Platform in order to carry out updates.

Registration on the Platform

To create an account on the Platform, Users must be at least eighteen (18) years old.

When registering, the User must complete the required fields. Users are required to provide accurate and truthful information. If a User’s circumstances change, they must update their account on the Platform or inform PP by e-mail support@parentpatch.com as soon as practicable.

Users are personally responsible for any action carried out through their User account. User accounts are personal and can only be used by the Users who created them. User accounts cannot be transferred to a third party. Users are personally responsible for the information they provide in or through the Platform.

By creating an account on the Platform, the User accepts these Conditions of Use by checking the box provided for this purpose, applicable at any time, which are accessible on the Platform.

Users must create a username and password when registering on the Platform. All usernames and passwords are personal to the User and should be kept confidential.

Users are solely responsible for their usernames and passwords. Users must inform PP, without delay, if they notice a security breach that may involve the disclosure of their username and/or password, so PP can take any appropriate measures to have the problem remedied. PP will then deactivate the User’s account and send the User a link to reset their password by email to the address in their User account.

Unsubscribe from the Platform

Users can unsubscribe from the Platform at any time by requesting the deletion of their account by email to support@parentpatch.com.

The User acknowledges that unsubscribing from the Platform will result in the deletion of all of their personal data and content on the Platform, with the exception of data that must be kept by PP for legal or regulatory reasons.

The User may, however, create a new account at any time by repeating the Platform registration procedure.

Proof of Transaction

The computerised registers, kept in PP’s computer systems under reasonable security conditions, will be considered as proof of communications, reservations and payments made on the Platform.

It is expressly agreed, barring a manifest error on the part of PP, data stored in its information system has probative force regarding reservations made by the User.

When confirming the Booking online, the User will obtain a booking confirmation and summary, constituting proof of their booking. Users can also find the history and of their bookings and payments in their Profile Area.

Cancellation or modification of Booking

A Booking by a User with a Service Provider can be cancelled by a User subject to each Service Provider’s cancellation policy which shall be available on the Platform. If a Booking is cancelled within the relevant timeframe set out in the Service Provider’s cancellation policy, the payment made for the cancelled Booking will be refunded to the User, via the original payment method, within fourteen (14) days.

Users are not entitled to a refund of the costs of a cancelled Booking, if the cancellation is made less than 24 hours before the time at which the Booking was scheduled.

If there is a cancellation of the Booking by the Service Provider, the sums paid by the User will be refunded to the User, via the original payment method, within fourteen (14) days.

Any material modification of the Booking requires a new booking by the User.

PRICE AND PAYMENT

Services Rates

Services are provided at the rates set on the Platform. The prices are indicated in British Pounds Sterling (£), excluding taxes and all taxes included and take into account the VAT applicable on the day of the reservation.

Payment

Payments for Services must be made in full by credit card or other approved method (as stated on the Platform) from PP on the day of the reservation, and in any event before the commencement of Services.

Payments made by the User will not be considered final until PP has actually received the amounts due. A receipt for payment will be sent to the User by email.

Payment Terms applicable to Companies

PP offers specific offers to companies wishing to offer the Services to its employees. The pricing and payment conditions for these Services are detailed in the special conditions sent by PP and accepted by the company. By accepting these special conditions, the company is committed to communicating these Conditions of Use to its employees using the Services.

LIMITATION OF LIABILITY

The User acknowledges that the Services offered by PP are limited to the provision of the Platform to enable access to the Services.

Service Providers are and remain solely responsible for fulfilling their obligations to the User under the contract between the Provider and the User, to which PP is not a party.

To the extent permitted by law, PP’s liability is limited to the accessibility, content, use and proper functioning of the Platform under the conditions set forth herein.

PP accepts no responsibility for any loss or damage experienced by a User or a third party as a result of:

use by the User of the Platform contrary to its purpose;

due to the use of the Platform or any service accessible via the Internet;

due to non-compliance by the User with these Conditions of Use;

loss of internet connectivity;

the occurrence of technical problems and / or a cyber-attack affecting PP or the Platform, any premises, facilities and digital spaces, software, equipment belonging to or placed under the responsibility of the User.

INTELLECTUAL PROPERTY RIGHTS

All copyrights, proprietary rights and other intellectual property rights in PP’s trade marks, Platform and all materials used and / or provided by PP on the Platform belong to PP.

Any copying, modification, transfer and/or other use of PP materials that is not expressly authorised in writing by PP is strictly prohibited. The User acknowledges, accepts and agrees unauthorised use of PP’s intellectual property rights constitutes a material breach of these Conditions of Use. In particular, the User is prohibited from reproducing, adapting, modifying, transforming, translating, publishing and communicating in any way, directly and/or indirectly, any element of the Platform.

This stipulation shall survive termination and will apply even after these General Terms and Conditions of Use between PP and the User have ceased to apply.

PROTECTION OF PERSONAL DATA

The provisions relating to the processing of the User’s personal data appear in PP’s personal data protection policy, accessible from all pages of the Platform and at the following address: /privacy-policy.

UNAUTHORISED USE

PP takes seriously any unauthorised use of the Platform and User accounts in violation of these Conditions of Use and/or PP’s policies applicable at all times including, but not limited to, data processing, security and ethics. For example, it is forbidden to film teleconsultations with the Service Providers or to distribute information available on the Platform by any means whatsoever.

PP reserves the right to remove information from the Platform, to terminate the User account in accordance with the termination provisions of these Conditions of Use, to take other measures due to violation of the Conditions of Use by the User or to protect the reputation of PP, Platform and/or protect it from inappropriate use.

PP reserves the right to take any legal action it deems appropriate against unauthorised use of the Platform or User accounts, including, without limitation, requiring the User to compensate and indemnify PP for all damages so caused to PP (including, but not limited to, legal representatives’ fees, associated legal costs and all third party claims).

DURATION OF THE AGREEMENT

These Conditions of Use, as may be updated from time to time, shall apply from their acceptance by the User, for the duration of the User’s use of the Platform and/or the Services or closure of their account by PP under the termination provisions below.

TERMINATION

Each User has the right at any time to terminate their account with immediate effect. In the event of termination, PP will delete all information relating to the User on the Platform, with the exception of data which it is legally obliged to keep.

PP is entitled to terminate the User’s account in the event of a breach by the User of these Conditions of Use. In the event of termination, the User’s account will be deleted and these Conditions of Use automatically cease to apply, with the exception of clauses intended to survive them. Information about the User that is stored on the Platform will be promptly deleted with the exception of information that PP is legally required to retain.

Users whose accounts have been deleted in accordance with this section are not permitted to re-register or create a new account on the Platform without the written permission of PP.

CHANGE OF TERMS OF SERVICE

PP reserves the right to make changes to the Services offered on its Platform. When the development of new Services affects these Conditions of Use, the User will be informed of these changes on their account on the Platform and/or by e-mail and may be invited to consent to the modification of the Conditions of Use.

In the event of refusal of the new Conditions of Use, the User expressly acknowledges they will not be able to access the Services offered on the Platform.

ASSIGNMENT OF USER RIGHTS AND OBLIGATIONS

The User may not assign to a third party the rights and obligations they hold under these Conditions of Use.

WAIVER

Any delay by PP in enforcing its rights under these Conditions of Use shall not amount to a waiver of any of these Conditions of Use.

GOVERNING LAW AND JURISDICTION AND SETTLEMENT OF DISPUTES

These Conditions of Use are governed by English law and subject to the exclusive jurisdiction of the English courts.

LEGAL INFORMATION

The PP website (www.parentpatch.com) as well as the PP applications for Android and iOS (collectively, the “Platform”) are operated by:

PARENTPATCH LIMITED, a private limited company incorporated in England and Wales (Company Number 16337132) with its registered office at 483 Green Lanes, London, England, N13 4BS (“PP”).